Description
Determine a workable, efficient, client-pleasing IT service strategy using the knowledge and experience gained from the ITIL® Intermediate SS course. The course is particularly well suited to professionals who are involved in strategic service design and who want to integrate the stability of the ITIL® framework to improve and standardise their own offerings.
The course is of particular interest then to IT professionals who need a detailed understanding of service delivery strategy within the ITIL® framework, including:
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CIOs and other senior professionals responsible for defining and implementing a service strategy as part of wider IT and business goals.
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COOs and IT operations managers who will need to understand how their service strategy is defined and managed.
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Service managers who want to improve their knowledge of service strategy.
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IT professionals who are interested in training for the full ITIL® Intermediate-level qualification.
The ITIL® Intermediate SS course will help IT professionals improve their knowledge of the ITIL® service strategy, and help them develop the skills and experience they need to define an IT service strategy that integrates and supports other core business strategies and goals.
Using over 9 hours of instructor led videos and self-study resources, the ITIL® Intermediate SS course allows students to study at their own pace, and at their own convenience. A series of self-assessment tests at the end of each module helps participants identify whether their readiness to sit the ITIL® Intermediate SS exams and earn their certificate.
KEY LEARNING POINTS
The ITIL® Intermediate SS course helps students understand the role of service strategy in the context of the ITIL® framework before taking a deep-dive into the specifics of strategy design and implementation.
Students will learn:
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The ITIL® approach to viewing service management as process within a larger system.
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Service Strategy Principles – the principles behind good service design.
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Service Strategy Processes – the processes that need to be built in to support and manage the service strategy.
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Service Strategy, Governance, Architecture and ITSM Implementation Strategies– using IT frameworks to help improve governance and the impact of strategy on other business processes.
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Organizing for Service Strategy – building the team and assigning roles and responsibilities necessary to implement the strategy.
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Technology Considerations – using technology to underpin strategy through the use of increased automation and escalation etc.
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Implementing Service Strategy – designing, implementing and transitioning to a new service strategy.
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Challenges, Critical Success Factors and Risks– identifying and resolving issues that could prevent successful deployment of the new strategy.
ADVANTAGES OF THIS COURSE
Upon completion of the ITIL® Intermediate SS course, students should have acquired the skills and expertise needed to design and implement a working IT service strategy within an organisation, and to understand its relevance in helping achieve other business goals. Other reasons to undertake this course include:
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Gaining an improved understanding of customers and market spaces, and the strategies required to deal with both.
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Learning to identify and analyse demand patterns and use of services to provide guidance when designing new strategies.
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Improved ability to manage the overall services portfolio.
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New skills will help to optimise IT investments and maximise ROI.
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Improves job performance, increases employment prospects and provides the basis for students to go on to study for the full ITIL® Intermediate certificate.
As a result the ITIL® Intermediate SS course is an essential investment in improving IT service provision, operational efficiency and employee skills.
The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.
Units of Study
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Further Info
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Course Introduction
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Service Strategy
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Services & Strategy
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Service Strategy Processes
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Organizing & Sourcing
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Implementation
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