Executive Personal Assistant – Intermediate

Description

Resilience, organisation, and the ability to say ‘no’ are part of a job that gives access to other worlds – worlds most of us can only dream of being a part of.
Some jobs demand big egos, confidence, and the desire to be centre of attention. Being an Executive PA is not one of those roles. Being an Executive PA is one of the most challenging and hectic job roles imaginable, yet can also be one of the most rewarding, as you can gain access to places usually deemed off limits for us ‘normal’ folk.
This course will give you all the necessary skills to start a career as an Executive Personal Assistant. You will learn about the industry, and what it takes to assist high level business people.
If you are still deciding on a career path, being an Executive PA is an excellent choice, it can lead you into almost any industry in the world and gives you the chance to see how businesses operate, with a lot more insight than most other roles.
COURSES INCLUDED
The following courses make up this package to teach you all you need to know to become a well-rounded Executive PA.
Executive and Personal Assistants
Getting Started
Working with Your Manager
Administrative Soft Skills
Effective Time Management
Meeting Management
Tools of the Trade
Being an Effective Gatekeeper
Organisational Skills
Confidentiality Guidelines
Special Tasks
Wrapping Up
Advanced Business Writing
How to make your writing clear, complete, concise, and correct
Improve sentence construction and paragraph development
Deal with specific business requests
How to create effective business cases, proposals and reports
Thoroughly document sources that you can use in your writing
Active Listening
The definition of active listening and its key components
Identify ways to become a better listener in any environment
How to use body language to reflect a positive listening attitude
The difference between sympathy and empathy, and when each is appropriate
How to create a listening mindset using framing, positive intent and focus
How to be genuine in your communications
Understanding the communication process
Asking questions, probing for information, and using paraphrasing techniques
Building relationship to create an authentic communication experience between the individuals included
Identifying common listening problems and solutions
10 Soft skills you need
Getting Started
What are Soft Skills?
Communication
Teamwork
Problem-Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence (Owning It)
Ability to Learn From
Networking
Wrapping Up
Telephone Etiquette
Getting Started
Aspects of Phone Etiquette
Using Proper Phone Language
Eliminate Phone Distractions
Inbound Calls
Outbound Calls
Handling Rude or Angry Callers
Handling Interoffice Calls
Handling Voicemail Messages
Methods of Training Employees
Correcting Poor Telephone Etiquette
Wrapping Up