Level 2 Hotel Management Diploma

Description

Manage your career and sign up for this in-depth course that will help you to learn all you need to know to become a hotel manager. Study online with our flexible and convenient courseware, which will give you the knowledge you need to progress to management level with ease. At the end of the course, you can download and print a certificate that proves your success, and will help you to provide future employers with the incentive they need to hire or promote you!
Clear, Concise Modules
If you have dreams of working in the hospitality sector in a highly respectable hotel management position, you can move towards achieving your goal with this comprehensive course. In less than 10 hours, you can work through the 23 different modules which cover all manner of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes to complete, students can pick up and put down the courseware as and when it suits their individual needs.
KEY LEARNING POINTS
As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.
Learn more about the role of a hotel manager, from the basics to the more advanced skills required.
Understand how to manage the front desk, and what sort of person needs to be hired to staff it.
Get to grips with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard.
Understand the importance of personal appearance, and what skills and traits are required to be a successful, respected hotel manager.
Identify some of the key terms that you’ll use during your time in the hotel industry.
Recognise the types of customers you will meet day-to-day, and how to build a rapport to ensure their needs are met.
Gain some valuable training in leadership and communication, to ensure you can engage with both staff and customer.
Learn about some of the check-in and check-out procedures you may have to deal with in a real-life scenario.
Understand more about some of the paperwork a hotel manager has to complete as part of their job responsibilities.
ADVANTAGES OF THIS COURSE
End of course qualification and certificate available.
Fast-track your way up the ladder of hospitality, and improve your chances of stepping into the world of hotel management.
Comprehensive and manageable syllabus, which can be completed in as little as ten hours.
Plenty of support and guidance available.
Qualification can be validated by future employers, with ease.
No entry requirements required.
12 month access to the course, so don’t worry about rushing your way through the modules! Fit this course around your existing position and commitments easily.
Start your journey towards a hotel management position by checking-in to this comprehensive course, today!
Units of Study
Introduction to the Industry
Products and Services Offered in the Hospitality Industry
About Hotels
Personal Appearance and Skills
The English Language & Your Local Knowledge
Types of Customers and Relationships
Taking Reservations by Phone and Email
Welcoming Guests and Checking in and Checking Out
The Do’s and Don’ts of Interacting with Guests
Developing your Skills on the Telephone
Payment Methods and Dealing with Foreign Cash
Front Desk Management
Housekeeping and Servicing Rooms
Building and Facility Management
Front of House Restaurant and Bar
Dealing with Lost & Found and Late Checkouts
Hotel Terminology
Career Progression
Leadership Qualities and Engaging with Staff
The Key to Paperwork
Dealing with Emergencies
Dealing with Costs
Marketing your Hotel