Level 3 Executive PA Diploma

Description

A well- organised PA, with extensive administration skills is a key contributor to any successful professional or Company. This individual works closely with the professional to assist them with the day- to- day continuity of their service.
With over 15 hours of tutorials, the Admin and PA Diploma will equip you with all you need to know to become the valuable resource behind a successful business person or executive.
This course is best suited to:
Beginners wishing to pursue a career in administration and PA
Anyone who wishes to work alongside a professional or executive
Anyone wanting to enhance their current skill profile
Anyone wishing to add value to their current CV with a highly recognised diploma
KEY LEARNING POINTS
This course is individually sectioned into modules . These will help you to obtain outstanding attributes to become an efficient PA with excellent administration expertise.
Differentiate between the role of a personal assistant and a secretary.
Understand the job role and responsibilities
Learn to manage time and schedules with a user friendly diary system to help prioritise tasks to maximise efficiency
Learn the techniques of writing a persuasive, yet courteous, business letter
Prepare emails, faxes and memorandums to professional level
Perfect your communication and telephone etiquette with eloquence.
Find out how to plan and arrange a successful business trip
Understand the importance of organising and categorising your filing system for the success of a business
Gain all the skills you need to manage your time at work efficiently, with tips to help you overcome your weak points
Prepare invoices, and learn to handle petty cash and recognise how crucial the accuracy of both is to the business
Manage customer service and care in a professional manner
Discover how to proof read your documents
Learn how to build your confidence
Gain all the fundamental ICT skills you need to impress any employer
Organise and execute successful meetings
ADVANTAGES OF THIS COURSE
Becoming a Executive PA gives you considerable job mobility
Highly manageable modules allowing you to work at your own pace
Professional qualification which will enhance your current skill profile
A very universal and versatile course, therefore holds high demand in all employment sectors
Units of Study
Introduction to the PA Course
Diary Management
Business Letter Writing
Composing faxes, memorandums and emails
Telephone skills as a PA
Hotel and travel arrangements
Filing systems
Time Management Skills
Invoicing/Petty cash
Customer Care
Customer Complaints Management
Work Planning
Document Presentation and Proofreading
Confidence Building Module
Typing and audio skills to proficient level or further if you already touch type / Audio transcription
How to Organise Effective Meetings
How to use Microsoft Outlook
How to use Excel – the Basics
How to use PowerPoint (Basics)Word Processing with Microsoft Word
Customer Communication and Reception Skills